Terms and Conditions (AGB):
1. Scope of Application
1.1. These terms and conditions apply to all purchases made via the online store operated by Rakic Art (1130 Vienna, Fasangartengasse 62).
1.2. By placing an order, you agree to the terms and conditions outlined here.
2. Contractual Partner and Conclusion of Contract
2.1. The purchase contract is concluded with Rakic Art (1130 Vienna, Fasangartengasse 62).
2.2. Product presentations in the online store are not legally binding offers but invitations to place an order.
2.3. By clicking the “Place Order” button, you submit a binding offer for the goods in your shopping cart. The contract is concluded when we confirm your order via email.
3. Pricing and Payment
3.1. All prices include applicable taxes (as per Austrian VAT regulations) but exclude shipping costs, which are displayed at checkout.
3.2. Accepted payment methods:
Credit/Debit Card
Apple Pay
PayPal
4. Shipping and Delivery
4.1. We ship worldwide. Delivery times may vary depending on the destination.
4.2. Shipping costs are calculated and displayed during the checkout process based on the destination and delivery method.
4.3. Orders are typically dispatched within 2-6 business days after payment confirmation.
4.4. We work with Gelato, a global print-on-demand partner, to produce and ship our products locally whenever possible, reducing delivery times and environmental impact.
5. Right of Withdrawal
5.1. Customers have a 14-day right of withdrawal for unused and undamaged items, except for custom or personalized products, in accordance with § 11 Fern- und Auswärtsgeschäfte-Gesetz (FAGG).
5.2. To exercise your right of withdrawal, contact us via email at rakicartistry@gmail.com with your order number and details.
5.3. The customer is responsible for return shipping costs unless the product is defective or damaged upon arrival.
6. Returns and Refunds
6.1. If a product arrives damaged or defective, contact us within 7 days of delivery at rakicartistry@gmail.com with photo evidence.
6.2. Refunds will be issued to the original payment method upon receipt and inspection of the returned item.
6.3. Please ensure returned items are securely packaged to avoid further damage during transit.
7. Product Information
7.1. Posters are printed on high-quality, FSC-certified paper (e.g. 200 gsm) with Gelato’s professional printing facilities.
7.2. Each product is packaged securely to ensure safe delivery.
7.3. Minor color variations may occur due to differences in screen displays and printing processes.
8. Liability
8.1. We work with Gelato, a third-party print-on-demand service, to fulfill and ship your orders. While we ensure high-quality products and timely production, we are not liable for delays, damages, or other issues caused by Gelato, third-party shipping carriers, or customs authorities.
8.2. Our liability for defects complies with applicable Austrian legal regulations.
9. Intellectual Property
9.1. All artwork, designs, and images are the intellectual property of Rakic Art and may not be reproduced, distributed, or used without prior written permission.
10. Governing Law
10.1. These terms and conditions are governed by the laws of Austria, excluding its conflict of laws provisions.
10.2. For disputes arising from or related to these terms and conditions, the competent court in the district of Vienna, Austria, shall have jurisdiction unless mandatory consumer protection laws provide otherwise.
11. Copyright and Intellectual Property
11.1. All artwork, designs, images, logos, and content available on Rakic Art are the exclusive intellectual property of Rakic Art or its respective creator.
11.2. The purchase of a product does not transfer ownership of the artwork or grant any rights to reproduce, distribute, or commercially use the designs.
11.3. Unauthorized use, reproduction, or redistribution of the intellectual property is strictly prohibited and may result in legal action.
11.4. Customers may use purchased products for personal, non-commercial purposes only.
12. Contact
For questions, complaints, or claims, please contact:
Rakic Art
E-Mail: rakicartistry@gmail.com
Tel: +43 676 7748632